Answers to many frequently asked questions may be found here. Even when we needed to add more items to the order over the phone Amber from Ebuyer made this effortless. For the first time despite the bad reviews about ebuyer customer service/ return and exchange policy on social media, TrustPilot included, I bought pc components in total of £1,749.82. Recent service from Lucy Raspin (in assisting me with delivery of a long awaited 5900X) was the latest example.Don't blame them for worldwide shortages! Ebuyer failed to shore up its web systems ahead of the customer rush and the site was offline for several hours even before the offers officially opened at 11am today. Top customer service with great prices! A very trustworthy organisations to deal with andI was assisted by Jack to help me throughout my concerns. The company sells what they don’t have, keeps your money for one week, and then tells you if you don’t like it, take the money. Consumers complaining about Ebuyer most frequently mention customer service, next day and 9th gen problems. Update your, Nintendo Switch Controllers & Accessories, Dell BOSS - Customer Kit - Storage Controller (RAID), Dell - Customer Kit - Solid State Drive - 480 GB - SATA 6Gb/s, Dell Customer Kit - Hard Drive - 1 TB - SATA 6Gb/s, Dell - Customer Kit - Hard Drive - 2TB - SATA 6Gb/s, Waste Electrical and Electronic Equipment Directive. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. Bought a product from Ebuyer but it arrived faulty however their customer service has been impeccable! They are lying about products being new. Customer service is excellent at Ebuyer, I've always had an excellent service with them. Poor Customer Service I purchased a Seagate Ironwolf Pro 16tb hard drive which failed after 5 months. Initial eBuyer UK complaints should be directed to their team directly. I recently purchased a computer but when I received it the computer was faulty took me almost 2 weeks to get another sent out and that was also faulty now I have wait probably another 2 weeks to get my money back. Mfr part code: TAP4065S. Company number: 03941136, Enable cookies to gain access to all payment and finance methods as well as personalised product offers. Thanks. But we still got nothing. I've bought a few things over the years from eBuyer and they're always tough to beat on price and customer service. Very Helpful Especially Amber at Customer Service! A truly excellent experience at Ebuyer. Тhey just offered us a refund in 48 hours. Prior to the submission of the cashback claim I found no problems, prices were good, delivery was on time with updates throughout and the product was very good. They may place cookies on your computer for use on our website too. In order to serve you better, and provide a reliable and traceable means of communicating with Ebuyer, we have introduced eNotes. Update: has now been over a week since posted this review, and whilst contacted 'Cheryl' and chased up several times, still no further forward, and account has been made inactive by ebuyer. Impeccable Customer Service! Ebuyer has a consumer rating of 2.17 stars from 198 reviews indicating that most customers are generally dissatisfied with their purchases. These cookies do not store any personally identifiable information. Anthony Priestly instigated a prompt return and replacement. Call the Ebuyer Business Team for all your IT solutions. This time dealing with a customer support advisor Chelsea Machen, she was very helpful and chased up an outstanding issue I had and sorted the problem quickly, so, thank you Chelsea, excellent service :) Overall I've had a good experience with EBuyer; it's prices and customer service are great. We use cookies to help you shop on our website more effectively and to create a better shopping experience for you. so I tried to speak to a different technical advisor, the customer service keeps taking my number and telling that someone would contact me and no one has as of yet, and it’s been a … Тhis company cheats customers. Invoices never match the amounts charged to payment card - Hence we only use Ebuyer when we cant scource elsewhere as we dont need the aggro matcing/sorting invoices to payments in our accounts. Adam Taylor has helped me sort the return, pick up and replacement! Share. 5* , Thanks Chelsea! Essentially, cookies are tiny files that help track your use of a website and to personalise your journey. Great customer service provided by Chelsea Gardiner, Claim wrongly priced advert on Amazon difficulty getting refund. © 2021 Trustpilot, Inc. All rights reserved. The overall rating of the company is 3.0 and consumers are mostly neutral.. Dealt with a technical support advisor called Anthony Priestley due to a faulty projector screen we purchased. I … I am happy that this has all been resolved but rightly or wrongly I certainly felt that they had all the information needed from the start of the claim. Ebuyer … Click the cookie settings button to learn more about their purpose. Rest assured we do not store personally identifiable information in our cookie data. Ebuyer paid for my return postage no questions asked, handled my warranty claim expertly, and even returned a mistake sent item (I sent) back me no questions asked. Now we don't have a gift, and we don't have money to buy another one. Phoned customer service today and was really surprised that allthough there has been a error, Caleb Simpsom (ebuyer cust service), was very helpful and apologetic. Then I have noticed sometimes my screen would stop but my pc still running or sometimes my screen hangs with green pixelated dots. We called Ebuyer today (2 March), and they told us they don’t know when this PC will appear. WORST CUSTOMER SERVICE EVER! Problem solved by EBuyer. 1000mm x 650mm. However, all browsers do have the option of disabling cookies if you wish to do this. Stay away this is a warning. Since then there have been zero problems with anything bought from them. This proved to me they were lying that their products are new. More Info. Counter and Desk Protection Screen with side panels acrylic glass (Screen Size 1000 x 650 mm) Acrylic Glass. Ebuyer offered a £100 cashback to be claimed 30 days after purchase, an attractive offer but claiming the cashback is a nightmare. WOULD GIVE NO STARS IF COULD. I'll be a returning customer. I then got a email from ebuyer management advising me not to contact the ebuyer rather contact the manufacturer directly. Don’t feel like you’ve missed out – it sounds like most people were told the item was out of stock… Seems Yodel is the issue. They have some good items on their website but it is unlikely that I will use them again.Ebuyer have at last agreed to the cashback offer and a member of their staff has sent me a contact email address requesting I contact them to put matters right. I shall upgrade the review to 3 stars. Emails are still bouncing to and fro requesting details and information that they already have on their system. These cookies handle the collection of information about your use of the content, and combination with previously collected information, used to measure, understand, and report on your usage of the service. The SSD failed recently and ebuyer,com customer service denied to honour this warranty. Customer Service is closed on the following holidays: New Year's Day. So, after the phone calls and the webchats to both tech support and customer service ebuyer said they would take back only some of the items, refused flatly to take back the second board, the one recommended to me by themselves and a 20% re-stocking fee would be charged if the items sent back passed any fault testing. This includes the storage of information, or access to information that is already stored, on your device such as advertising identifiers, device identifiers, cookies, and similar technologies. Finance from per month. made a purchase for 2 x 3060's on release day and both were canceled for no reason just a generic email! This time dealing with a customer support advisor Chelsea Machen, she was very helpful and chased up an outstanding issue I had and sorted the problem quickly, so, thank you Chelsea, excellent service :) Ebuyer eNotes help. This includes using previously collected information about your interests to select ads, processing data about what advertisements were shown, how often they were shown, when and where they were shown, and whether you took any action related to the advertisement, including for example clicking an ad or making a purchase. I’ve received a faulty computer and had trouble with the support team solving it until a friend said is the Fan spinning on the graphics card and it wasn’t Ofcoarse! Ebuyer eNotes help In order to serve you better, and provide a reliable and traceable means of communicating with Ebuyer, we have introduced eNotes. Ebuyer.com is one of the UK's leading online retailers of electronics, technology and office supplies. Great customer service provided by Chelsea Gardiner, she was very informative and willing to help with an order I was having problem with. They asked me to contact PNY directly and they gave me a non-existent web-site to contact and a phone number that was not a valid phone number, Conclusion (1) Never buy PNY SSD products, NEVER NEVER NEVER; Conclusion (2) Never believe ebuyer.com warranties. Customer service is excellent. Ebuyer was first mentioned on PissedConsumer on Oct 24, 2008 and since then this brand received 4 reviews.. Ebuyer ranks 52 of 818 in Gadgets and Accessories category. Customer Service Department Hours: Mon-Sat: 8am - 8pm CST. I use Ebuyer for personal and private purchases and I am always please with their product and services which are always great value for money and generally first class. I contacted the eBuyer customer service online chat service due to an issue with my delivery address, I was helped by Laura who I found to be precise and clear. The laptop fan and battery were old and didn’t last long. We use different types of cookies to optimise your experience on our website. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. Corporation ID number: 556737-0431. In addition, we use some carefully selected 3rd party suppliers to help us enhance your online experience. Ebuyer (UK) Limited acts as a broker and offers credit from PayPal Credit and Klarna Bank AB (publ). This PC was supposed to be a gift for our son's birthday which will be this Saturday. The issue was resolved very quickly, completely happy with the level of customer service received. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with eBuyer UK Customer Service. We made a pre-order for a PC which was supposed to be on sale on 1th of March. My experience with ebuyer has been first class. Complaints team are who you need to speak to! Additionally, we have created an interface for you to manage your cookie settings on our website. Customer service, Refund/Return. I brought a laptop which they claimed was new and not refurbished. View Ebuyer's wide range of Services & Support all at great prices. Keep it up :). Reply. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. He was very polite and very helpful, went through the options and was able to advise us on the best course of action to take. I am wondering if some of the negative reviews I am reading are scalpers trying to hit back. These cookies handle the collection and processing of information about your use of this service to subsequently tailor the user experience presented to you on the Ebuyer.com website. I think that's a misrepresentation of the chain of responsibilities involved. This 13 days after original order and after proving to them that monitor delivered back to them with copy of tracking. Cheers to Ebuyer and in particular Amber. This means that you only have access to limited payment methods, you miss out on personalised offers and the opportunity to contribute to improving the websites overall customer experience. Customer service needs work! Please submit other comments or questions using the feedback form below. These cookies handle the collection and processing of information about your use of this service to subsequently tailor the user experience presented to you on the Ebuyer.com website. Ebuyer paid for my return postage no questions asked, handled my warranty claim expertly, and even returned a mistake sent item (I sent) back me no questions asked. The monitor I ordered was damaged in transit by the courier company. Ebuyer refused to replace stating that it was covered by Seagate warranty and I … After that, we received by e-mail order confirmation that Ebuyer will deliver the PC on the 26th of February. Usually … I’ve called Ebuyer many times and I’ve just received a phone bill of £120!!! Arranged collection of wrong monitor which was delivered to them Thursday but here I am on Tuesday with no refund yet. When I called to report it, Abbie from Customer Support happened to pick up the phone on what must have been a crazy day due to pandemic-driven demand and was gracious and helpful about resolving the problem. devastated! I am under the impression they hope that I will just give up. However, this experience I had (while anecdotal, I'm sure) was not the most pleasant of experiences. They seem to try every trick in the book to delay payment. Remember that disabling cookies may affect your experience on the website. Very happy customer, and have purchased again through their Amazon store. Do Not Use. EVGA Customer Service is typically excellent. been recenltly using ebuyer a lot again due to the fact that scan and ocuk has let me down when buying pc parts especially the 3080. On the following Monday our customer … Just automated responses and ignore most issues mentioned. These cookies are needed to make our website perform in the way it is intended, and cannot be switched off in our systems. You may choose which types of cookies to allow and can change your preferences at any time. Karen Evans: Customer Support Manager: 0870 467 5057: Armando Sanchez: Operations Director: 0870 467 5090 or armando@ebuyer.com They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. Awful company. decent customer service and prices. Ebuyer - a 1st class service. eNotes have replaced email at Ebuyer and they provide a means for you to get in contact with Ebuyer … I'm not a customer of Yodel. Problem solved by EBuyer. Currently in the process of returning a faulty RAM stick to eBuyer. WORST CUSTOMER SERVICE EVER! 01430 433 780. business@ebuyer.com. Operative Adam Taylor gave me superb customer service, fast and clear, brilliant communication.
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